15-Day Return Policy

Missing or damaged item fee

If a returned product comes back to us in any of the conditions below, we deduct a 15% missing/damaged fee from your refund:

• Wear and tear such as small scratches or dents
• Damage to the original manufacturer box or its accessories
• Missing box items like an owner's manual or a driver/software CD
• Damage picked up during the return shipping itself
• A tampered or missing barcode on the product

We can't process a refund at all if the product comes back with more significant damage or missing major accessories, like a connector cable or power supply.

Exceptions worth knowing

• Physical damage must be reported within 2 days of delivery, with photos or a video.
• Missing accessories must also be reported within 2 days — claims made later won't be honoured.
• Open Box purchases are final sale. They're tested and guaranteed functional before dispatch; if one arrives damaged or non-functional, tell us within 2 days with video evidence and it's covered like any other product.
• We'll make every reasonable attempt to schedule your pickup, but after 3 missed pickup attempts we won't be able to take the return further.

If we're ever unable to arrange pickup ourselves due to something outside our control, you may need to ship the item to us — we'll refund that shipping cost once it reaches us.

What we can't take back

• Wind instruments (harmonicas, flutes, saxophones) and headphones/earphones, unless the unit is genuinely defective
• Opened software or anything requiring product registration — once registered, we have no way to confirm it hasn't been used
• Anything with a broken manufacturer seal, unless defective — once opened it can't be resold to another customer
• Audio interfaces, MIDI keyboards, or similar registration-based gear, for the same reason as opened software
• Gift cards and vouchers
• Acoustic drum kits, drum heads, and cymbals, unless defective
• Anything damaged by an unstable power supply — a proper stabiliser/spike protector is genuinely necessary for musical electronics in most parts of India
• Products bought or picked up in person from us rather than shipped — our regular return terms don't apply the same way, though defective units are always covered

Who pays for return shipping

If what you received is correct and undamaged and you're simply returning it, return shipping is on you. You can ship it yourself, or use our pickup service for a small fee (around 7% of the product's value, capped at ₹3,000) — this gets deducted from your refund.

Your refund is only initiated once the return reaches our facility and is checked in — expect it in your account 3–5 business days after that, per your bank's own timelines.

How to start a return

Use the Contact Us form or reach us on WhatsApp/phone as soon as possible — every return needs to be authorised first, and the shipment sent back within the 15-day window. When you box it up, write your name, phone number, and order number on the package or on a slip of paper inside it, so we can match it to your order quickly.

Cancellations

Want to cancel an order you just placed? Reach out the same way — Contact Us or WhatsApp/phone — with your order number. If it hasn't shipped yet, you get a full refund. If it's already left our facility, you'll get a full refund minus the onward shipping cost, once the shipment makes its way back to us.